Returns & Exchanges
We want you to be 100% satisfied with your Skullcandy gear, which is why we offer a 30-day money-back guarantee on all products purchased directly from our website. If your audio experience isn't hitting the right notes, we've made the return process simple and hassle-free.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to start the process and confirm eligibility.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed quickly.
Pack Your Gear
Place your items in their original packaging, including all cables and accessories, and securely seal the box with the new shipping label attached.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing